Applecare Play-by-Play Mini Update
Being a compulsive person when it comes to computer stuff, I find myself checking up on my repair status on the Apple website every other 30 seconds when I’m sitting at a computer. I thought I’d write a quick note to update the record. This time around some things have gone differently from the first time.
1 – I called Apple to report that my computer died again and request service.
2 – I received no Case / Repair ID number from Apple by phone or email.
3 – The delivery guy came and picked up my computer with his bare hands and left with it. He didn’t bring a box. When I stopped him to ask him where the box was he told me that it hadn’t arrived yet. Being nervous about the situation, I filmed him put my iMac into the back of a truck unprotected and drive off slowly (to stop it from falling over?). I received no receipt for the pickup.
4 – Considering the level of sketchiness of item number 3, I put my camera down and called the Applecare support line. I told them about the box-less / receipt-less delivery man. They said that they would contact the distribution center. I said cool, I just wanted them to be aware of the situation.
5 – An hour after my phone call, at around 7 PM, I heard the doorbell go off. It was the delivery man again. He brought me a receipt. How thoughtful of him.
6 – At 9:40 PM I got another ring on the doorbell. I didn’t answer it immediately because I’d already changed into bedclothes, but when I heard the man answer his cellphone and say “I’m at a customer’s place” to whoever was on the line, I threw on some jeans and answered. I have no idea who he was, but he obviously was involved with the delivery. He had a form with him that he wanted me to sign. It appeared to be a declaration of the state of goods, with check boxes for the kind of computer, any additional parts mailed, etc. He handed it to me and asked me to sign it. I handed it back to him and said I’m not signing jack until you check some boxes. I’m not cool with him filling it in later, you know? He didn’t even know what kind of computer I had mailed. Sheesh. I filled the form in for him and signed. I tacked the copy of the form with the late receipt to the calendar. I can only assume that this was the result of my call to Apple.
7 – My computer’s status is changed to “Product received by repair center.”
8 – My computer’s status is changed to “Repair in progress.”
Now all I can do is wait. One more thing that I’m interested in is that there is an open case on my repairs list from July 25th. The status is still “Service requested.” What is that all about? The other listed repair from July 25th was completed. (Hence, I got my computer back and it broke again.) The case numbers are different, so I’m intrigued. I guess we’ll see.
