Kerosene Delivery

February 20th, 2009

Did you know that you can have kerosene delivered straight to your house in Japan? It’s one of the first things I learned to do pretty well on the phone here. (I hate the phone. Using the phone in a second language is always absurdly stressful.) But since I drive a scooter and can’t take my tank to the gas station, I figured it out really quickly. Here’s the deal. Get the phone number of your local kerosene stand, call them up and order some kerosene, wait for the delivery, make small talk with the delivery guy and pay him, fill your heater and enjoy warmth once more.

I got the number for my local kerosene place by stopping at a gas station on my island. I asked them if they sold kerosene, and they said they did. I asked if they delivered, and they said they did. They asked where I lived, and they said wait – you should call the other kerosene shop – they service your side of the island. They provided me with a business card. (I just saved the number into my cell phone.)

This is how the conversation usually goes. Consider it an example. It’s pretty straightforward. Depending on the person who answers, you may or may not get a 「もしもし」(moshi moshi).

Salesdude: こんにちは、村上石油でございます。
Konnichiwa, Murakami-Sekiyu degozaimasu.
“Hello, this is Murakami Petroleum.”

Me: こんにちは。こちらは(アパートの名前と部屋番号)のデイズです。灯油を注文したいんですが。
Konnichiwa, kochira wa (apaato no namae to heya bangou) no Deizu desu. Touyu wo chumon shitai n desu ga.
“Hello, this is Deas from (apartment name and room number). I’d like to order some kerosene.”

Salesdude: はい、わかりました。配達ですね。
Hai, wakarimashita. Haitatsu desu ne.
“Yes, I see. Delivery, right?”

Me: そうですね。
Sou desu ne.
“Yup.”

Salesdude: ポリ容器はどうされます?
Pori youki wa dou saremasu?
“What shall we do about a polyethylene container?”**

Me: あっ,ありますよ。20リトルの。一つだけです。
Ah, arimasu yo. Ni jyuu ritoru no. Hitotsu dake desu.
“Oh, I’ve got one. It’s a 20 liter container. Just one.”

Salesdude: わかりました。えっと、何時にしましょうか?
Wakarimashita. Etto, nanji ni shimashyou ka?
“Alright. Um, what time shall we make it?”

Me: まぁ、僕は今からずっといますので、今日なら何時でも構いません。
Maa, boku wa ima kara zutto imasu no de, kyou nara nanji demo kamaimasen.
“Well, I’ll be here from now on, so as long as it’s today I don’t really mind when you come.”

Salesdude: じゃあ、多分(?)分ぐらいかかりますが、大丈夫でしょうか?
Jyaa, tabun (?)-(f)pun gurai kakarimasu ga, daijyoubu deshyou ka?
“It will probably take around (?) minutes or so, is that alright?”

Me: はい、いいんですよ。
Hai, ii n desu.
“Sure, it’s no problem.”

Salesdude: 畏まりました。では、失礼致します。
Kashikomarimashita. Dewa, shitsurei itashimasu.
“I understand. Well then, I’m hanging up.”

Me: はい、失礼します。
Hai, shitsurei shimasu.
“Ok, me too.”

** – this is a statement that could also be read as “do you need us to bring you a container?”

If you want to, you can call in advance and set up a time for delivery at a later date. That’s cool too. Some places sell the polyethylene tanks, too – so try to be clear about what you’re ordering and what they’re bringing. Humility is a boon here, so don’t feel bad about sacrificing your pride for the sake of clarity. ;-) Then you hang around and wait for the guy to show up. Just make sure your entry is clean and that you’re fully clothed and nothing could possibly go wrong. (And no, I’m not warning you from personal experience, but rather from an abundance of caution. Ha ha.)

You’ll hear your doorbell ring. It’s the kerosene man! Just hand him your empty tank, and he’ll truck it back down the stairs to his truck to pump it full. He’ll come back with a cash box and your full tank, and write you a little receipt. During fall and spring, when I’m feeling nice, I meet the guy in the parking lot so he doesn’t have to climb a ton of stairs twice, once carrying a full tank of kerosene. But it’s not necessary. This is primo Japanese practice time. Talk to your delivery dude about whatever’s on your mind. Easy topics include how cold it is, how expensive or inexpensive kerosene has gotten, the virtues or drawbacks of heating with kerosene, comparisons with your home country’s heating methods and weather, etc. You’ve got a conversation opportunity wide open. If you’re like me, you might end up talking about something completely out of the blue. I like weird conversations. :-)

Alright, now that you’ve got your kerosene, transfer some from the tank to your heater’s mini-tank. Please use a pump to do this – no MacGuyver tricks. I prefer the battery-powered auto-pumps that you can get at just about any home improvement center. They even have a bubble stop system like the gas station so that it cuts off when full. Nice. Just make sure you kill the switch before trying to wipe and stow the pump for later use. Please keep your kerosene in a safe place. I store it in one of two places; the laundry balcony outside (not in direct sunlight) or on the concrete floor closest to my apartment door inside my entryway. Remember to wipe up any spillage. Cleanliness is next to not-burning-your-place-down-edness. Fire safety first. Only you can prevent stupid, avoidable, incendiary loss of property or life. (Really – be careful. Don’t screw around with dangerous stuff. You’re an adult, for crying out loud.)

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Deas Customary Drivel, Media, Unsolicited Commentary, Video, 日本語

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  • Nice vid! How long does 20 litres last you with that fancy space age stove? Mine looks like if you open it up, there will be a prehistoric wise-cracking animal inside. Flintstones style. Mid winter, 20 litres gets me two weeks being warm, or about one month being kechi and feeling slightly numb in the extremities. How about your astroboy one?
  • What's up Andy? Great to see you on here. My stove actually gets about the same bang for the buck as yours. Only it looks prettier doing it. And it sings "Love Me Tender" to tell me it's running low, or that I need to ventilate the room. Bet yours doesn't do that!
  • I would have assumed you could probably get kerosene (or propane or LNG for that matter) delivered in Japan the same as in any other first-world country. Around here people often have tanks that are permanently mounted (typically, on a cement slab, sometimes next to the house, or sometimes out in the middle of the yard someplace; these tanks are rather larger than 20 litres, too large to move in most consumer-grade vehicles, which is why they're permanently mounted), so to get them filled you really have to have the truck come out.

    But it's interesting how the ins and outs of it worked for you.
  • Jonadab, you're talking about a very different thing. Propane and LNG are used for heating and cooking, are they not? Kerosene is used solely for heat. And since they sell it at most gas stations, people just take their tanks with them and buy gasoline and kerosene at the same time. There are loads of Japanese people who don't know that you can have kerosene delivered. Ha ha. The other gases are piped in from a building-wide tank that I have no control over. But it must be a similar sort of thing, no? A big truck comes up and fills it once in a while, or something.
  • Hao - might be next winter, dude. It's getting warmer and warmer these days. Ha ha.
  • Hao
    Well, we won't find out until you pay for your kerosene with the exact amount. Go ahead and let us know what happens ^^!

    <abbr>Haos last blog post was: JapanSoc.org: Logo, Announcement, GFC</abbr>
  • Hao
    Just wondering, but I think the calculator part is "mandatory" -- just to make sure that the client has received the right change, 'cause it's common in Japan to tell customers to check the otsuri.

    Maybe the rule of thumb is ALWAYS use the calculator, which was quite dumb in this case. Maybe even funnier if you paid the exact amount, do it next time and let us know what happens :D
  • Hao - I actually wondered about that myself. I think you're right and it's mandatory. (It makes sense. They cause cash register operators to do things in a very specific way, and almost EVERYONE automatically asks you to check your change.)
  • Naho - wow, I thought most people knew. In any event, it's true! You can get kerosene delivered. It's really convenient. I'm glad you understand what I mean about being so nervous speaking in a second language on the phone. It's scary! Ha ha. I'm excited for you about your trip to Germany. Have lots of fun and take pictures to show us when you're back!
  • Naho
    Hi Deas!
    I did't know I can have kerosene delivered straight to my house though I'm Japanese.w, cause my parents always go to gas station if the polyethylene container is empty. I'm telling them about it. Also I feel stressful to call in English. I did it today, but I was confused I didn't speak well;; why did I call in English today? Because I visit my friends in Germany from day after tomorrow^^
  • Jamaipanese - thanks! I hope that someone finds it useful. I was afraid more people would think of it as creepy. But it's not actually the first time I've filmed a delivery man. It all started with the AppleCare fiasco... (Check the possibly related posts, which are actually pretty decent this time. Mostly related to "delivery.") ;-)
  • interesting guide, you never know, it might prove useful :D

    thanks for sharing the insight into Japan

    <abbr>Jamaipaneses last blog post was: 51 Japanese Characters card set</abbr>
  • Chuck - ah, the "due diligence" argument. Ha ha ha. :-|
  • Nic
    haha I'm a fan of the youtube subs that worked their way in.

    "a calculator... seriously?"

    Juuuust being sure, I guess.

    <abbr>Nics last blog post was: John Cleese Twitters</abbr>
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